Security of your personal details
You may have seen in the press that some customers of banks and online
businesses have been receiving fraudulent emails and/or pop-ups. These all have
one thing in common: they request individuals to confirm their personal details,
credit card details, or user name and password.
monsters EEK! may send you emails from time to time but we would never send an email
asking for your security information or log on details, or direct you to a web page
that asks for this information.
If you receive an email that appears to be from monsters EEK! that you suspect is
fraudulent, do not click on any links contained within the email or provide any
credit card or log on details. Please forward a copy to
emailscams@monsterseek.co.uk
Secure online shopping at monsters EEK!
At monsters EEK!, we take security very seriously and make shopping online
as safe as possible.
Your browser will go into secure mode as soon as you access the 'checkout' or 'login'
pages, i.e. before you enter any personal or payment details. You can check that
you are shopping in a secure environment by looking for either a locked padlock
or a key icon in the grey bar at the bottom of your screen.
Being in 'secure mode' means that all of your details are encrypted to help keep
them secure. Encryption creates billions of code combinations to protect each transaction
made on our site, so your card details cannot be viewed by anyone else using the
Internet. If you are using one of the more recent browser versions, our site supports
128 bit encryption and therefore keeps your details as safe as possible at all times.
We only accept orders that are placed using Secure Socket Layer (SSL). This technology
prevents you from inadvertently revealing personal information using an insecure
connection. During payment, we also ask for your card billing address as an additional
security check. New security checks like the card signature code have recently been
introduced to protect your credit card details online.
No credit or debit card details are stored once your order has been processed. This
is why you can save your favourite delivery address but need to enter your card
details each time you order.
We recommend that you always close down your Internet browser when you have finished
shopping online, especially if you use a shared PC. This will delete temporary Internet
cookies from any sites that you may have visited.